Refund policy
Returns
We accept returns within 30 days of delivery, on unopened items only.
To be eligible, the product must be unused and still sealed in its original, unopened packaging, with a receipt or proof of purchase. Once the box is opened, the item is no longer returnable. Presston is a food contact brewing device, so we cannot resell or restock a unit that has left its sealed packaging.
In plain terms, you cannot brew with Presston and then return it. If you are not sure Presston is right for you, email us before you open the box and we will help you decide.
Every return needs a Return Authorization number
Email contact@presston.co with your order number and the reason for your return. If your return is approved we will issue an RA number and the address to ship to. Write the RA number clearly on the outside of the package.
Packages sent back without an RA number cannot be accepted or refunded. Please do not ship anything to us before you have one.
Return shipping
You are responsible for the cost of return shipping. We recommend a tracked service, as we cannot refund a package that does not reach us. Original shipping charges, if any, are not refunded.
There is no restocking fee. Your refund is the full price you paid for the item.
Return shipping is on us when the return is our fault. See Damaged, defective, or wrong item below.
Damaged, defective, or wrong item
Please inspect your order when it arrives. If your Presston arrives damaged or defective, or is not the item you ordered, email contact@presston.co with your order number and photos. We will replace it or refund it in full at no cost to you, including return shipping.
This applies whether or not you have opened the box. The unopened requirement does not apply to a defective, damaged, or incorrect item, and nothing in this policy limits your rights in respect of a product that is faulty or not as described.
Non-returnable
- Any item that has been opened, used, or is missing its original packaging
- Gift cards
- Items purchased as final sale
Exchanges
The fastest way to get a different item is to return the unopened item you have, and place a separate order for the item you want once your return is approved.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return and you have not seen the refund, email contact@presston.co.
European Union and United Kingdom withdrawal rights
If your order is shipped to the European Union or the United Kingdom, you have a statutory right to cancel within 14 days of delivery. That right applies whether or not the packaging has been opened, and you may handle the product as you reasonably would in a shop before deciding to keep it.
To cancel, email contact@presston.co within 14 days of delivery with your order number and a clear statement that you are cancelling. You then have 14 days from that notice to send the product back. You are responsible for the cost of return shipping on a cancellation of this kind.
If the product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce your refund to reflect the value it has actually lost. Any reduction is assessed against the real loss in resale value on that specific item, and we will explain it to you in writing before we issue your refund.
Nothing in this policy limits any right you have under applicable consumer protection law.
Contact
Presston, operated by 5D Innovation LLC
2300 NE 4th St. #5522, Bend, OR 97701, United States
contact@presston.co
541-728-3530