Refund policy
30 day satisfaction guarantee
Brew with your Presston. If it is not for you, return it within 30 days of delivery for a full refund of the price you paid.
The brewer can be used. Return it clean, dry, and complete with the cap, piston, and steel filter. Original packaging is not required, but pack it well. We cannot refund a brewer damaged by misuse or one returned with parts missing.
The satisfaction guarantee is limited to one brewer per customer.
Accessories
Filters and accessories can be returned within 30 days of delivery if unopened.
Every return needs a Return Authorization number
Email contact@presston.co with your order number and the reason for your return. We will issue an RA number and the address to ship to. Write the RA number clearly on the outside of the package.
Packages sent back without an RA number cannot be accepted or refunded. Please do not ship anything to us before you have one.
Return shipping
You pay for return shipping. Use a tracked service, because we cannot refund a package that does not reach us. Original shipping charges, if any, are not refunded. There is no restocking fee.
Return shipping is on us when the return is our fault. See Damaged, defective, or wrong item below.
Damaged, defective, or wrong item
Please inspect your order when it arrives. If your Presston arrives damaged or defective, or is not the item you ordered, email contact@presston.co with your order number and photos. We will replace it or refund it in full at no cost to you, including return shipping.
Defects that appear after the first 30 days are covered by our Limited Lifetime Warranty.
Not eligible
- Gift cards
- Items sold as final sale
- Kickstarter reward units
Exchanges
The fastest way to get a different item is to return the item you have, and place a separate order for the item you want once your return is approved.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return and you have not seen the refund, email contact@presston.co.
European Union and United Kingdom withdrawal rights
If your order is shipped to the European Union or the United Kingdom, you have a statutory right to cancel within 14 days of delivery. That right applies whether or not the packaging has been opened, and you may handle the product as you reasonably would in a shop before deciding to keep it.
To cancel, email contact@presston.co within 14 days of delivery with your order number and a clear statement that you are cancelling. You then have 14 days from that notice to send the product back. You are responsible for the cost of return shipping on a cancellation of this kind.
If the product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce your refund to reflect the value it has actually lost. Any reduction is assessed against the real loss in resale value on that specific item, and we will explain it to you in writing before we issue your refund.
Nothing in this policy limits any right you have under applicable consumer protection law.
Contact
Presston, operated by 5D Innovation LLC
2300 NE 4th St. #5522, Bend, OR 97701, United States
contact@presston.co
541-728-3530