Shipping policy

Shipping Policy

All products listed as available on presston.co are in stock and ready to ship. We are no longer taking pre-orders. Orders shipping to the United States and Canada are fulfilled from our North American warehouse. Orders shipping to other destinations are fulfilled by our overseas fulfillment partner.

Delivery times
United States: typically 3 to 8 business days from the time you order.
Canada and international destinations: typically 4 to 21 business days from the time you order, depending on destination and customs clearance.

These windows include the 1 to 3 business days we take to pick, pack, and hand your order to the carrier. Delivery dates are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events outside our control.

Shipping rates
Shipping charges are calculated and shown at checkout before you pay. The rate depends on your destination and the contents of your order.

Tracking
You will receive a confirmation email with tracking information once your order ships. If you have not received tracking within 5 business days of placing your order, email contact@presston.co.

Where we ship
We ship to the United States, Canada, and select international destinations. If your country does not appear at checkout, we do not currently ship there.

Customs, duties, and taxes
International customers are responsible for any customs duties, import taxes, or local fees charged by their country. These are not included in the product price or the shipping charge at checkout, and are collected by the carrier or your local customs authority. Shipments refused or abandoned over unpaid duties and returned to us are refunded less all shipping costs incurred.

Lost or damaged in transit
If your order arrives damaged, or tracking shows it delivered and you did not receive it, email contact@presston.co within 30 days of the ship date and we will make it right.

Address accuracy
Please check your shipping address carefully at checkout. We cannot reroute a package once it is in transit. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost.

Returns
We accept returns on unopened items within 30 days of delivery. A Return Authorization number is required before you ship anything back. See our Refund Policy for full terms.

Contact
Presston, operated by 5D Innovation LLC
2300 NE 4th St. #5522, Bend, OR 97701, United States
contact@presston.co
541-728-3530